Shipping and Refund Policy
Ease & Co — Shipping & Returns Policy
Effective Date: 7-27-26 Last Updated: 7-27-26
Shipping
Processing Time
Orders are processed within 3 business day, excluding weekends and US public holidays. Orders placed on a weekend or holiday, begin processing the next business day.
You will receive a confirmation email with tracking details once your order ships.
Shipping Times and Rates
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard (US) | 3–9 business days after processing | 0.00 |
| International | 10–20 business days after processing | 2.99 |
Delivery estimates are in addition to processing time and are estimates, not guarantees. Actual delivery depends on the carrier, your location, customs clearance, and factors outside our control.
Current shipping rates are calculated and displayed at checkout before you complete your order.
Where We Ship
We ship to [INSERT COUNTRIES / "the United States and select international destinations"]. We do not ship to PO boxes for [INSERT ANY EXCEPTIONS], or to freight forwarders.
Order Tracking
Once your order ships, we email you a tracking number. Tracking information may take up to 48 hours to update after you receive it.
Customs, Duties, and Import Taxes
For international orders, you are the importer of record and are responsible for any customs duties, import taxes, or brokerage fees charged by your country. These are not included in your order total and are not collected by us. We cannot estimate these charges in advance.
If a package is refused at customs or returned because duties were not paid, we will refund the product cost less any shipping and return costs incurred.
Delays
Delivery can be delayed by weather, carrier backlogs, customs, or peak seasons. If your order is significantly delayed, contact us at shopeazeandco@yahoo.com and we will look into it.
If we cannot ship your order within the timeframe stated at the time of purchase, we will notify you and offer you the choice of a revised shipping date or a full refund.
Lost or Stolen Packages
If tracking shows your package as delivered but you have not received it:
- Check with household members, neighbors, and your building's mail area.
- Wait 48 hours — carriers occasionally mark items delivered early.
- Contact us at shopeazeandco@yahoo.com with your order number.
We will assist you in filing a claim with the carrier. If a package is confirmed lost in transit, we will replace it or refund it at your choice.
Incorrect Shipping Address
You are responsible for entering a complete and correct shipping address. If you notice an error, contact us at shopeazeandco@yahoo.com within 24 hours of placing your order and we will correct it if the order has not yet shipped.
If a package is returned to us because the address was incorrect or undeliverable, we will refund the product cost less shipping costs, or reship at your expense.
Returns and Refunds
Return Window
You may request a return within 30 days of delivery.
Return Conditions
To be eligible for a return, items must be:
- unworn and unwashed;
- in original condition with all tags attached;
- free of stains, odors (including smoke and perfume), pet hair, and damage; and
- in original packaging where applicable.
Non-Returnable Items
The following cannot be returned:
- Final sale and clearance items (marked as such on the product page)
- Intimates, swimwear, and underwear, for hygiene reasons
- Gift cards
- [INSERT ANY OTHERS]
How to Start a Return
Email shopeazeandco@yahoo.com with your order number and the reason for return. We will respond within 1 business day with return instructions and a return address.
Do not send items back without contacting us first. Returns sent without authorization may not be processed.
Return Shipping Costs
- Our error (wrong item, defective, damaged in transit): we cover return shipping and send a prepaid label.
- Change of mind, wrong size, or no longer wanted: you cover return shipping. Original shipping charges are not refunded.
We recommend using a trackable shipping method. We are not responsible for returns lost in transit to us.
Refund Processing
Once we receive and inspect your return, we will email you to confirm approval or rejection.
Approved refunds are issued to your original payment method within 5–10 business days of approval. Your bank or card issuer may take additional time to post the credit.
If a return does not meet the conditions above, we will contact you and can return the item to you at your expense.
Exchanges
The fastest way to exchange an item is to return the original for a refund and place a new order. If you would like a direct exchange, contact us at shopeazeandco@yahoo.com and we will help where stock allows.
Damaged, Defective, or Incorrect Items
Inspect your order on arrival. If an item is damaged, defective, or not what you ordered, contact us within 7 days of delivery at shopeazeandco@yahoo.com with your order number and photos of the item and packaging. We will arrange a replacement or full refund, including shipping, at no cost to you.
Order Cancellations
You may cancel an order for a full refund any time before it enters fulfillment. Contact us at shopeazeandco@yahoo.com as soon as possible. Once an order has shipped, it must be handled as a return.
VIP Membership Refunds
Refunds relating to the VIP Membership Program are governed by our VIP Membership Terms, not this policy. When you cancel your VIP Membership, your most recent Membership charge is refunded in full.
Payment Disputes
If something has gone wrong with your order, please contact us first at shopeazeandco@yahoo.com. We resolve nearly every issue directly and quickly, and we would much rather fix it than have you go through your bank.
Contact Us
Ease & Co Email: shopeazeandco@yahoo.com Phone: (702) 415-6839 Mailing address: 7233 Eagle Crest st
We respond to all inquiries within 1 business day.